Refund Policy
Last updated: March 15, 2023
Thank you for ordering from Crust & Co. Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy applies to all food items and beverages sold on orchardlyhub.rest.
Cancellation Policy
You may cancel your order within 5 minutes of placing it without any charge. If you cancel your order after 5 minutes, we may have already started preparing your food, and in such cases, a cancellation fee may apply.
Returns
Due to the perishable nature of our products, we do not accept returns. However, if there’s an issue with your order, such as incorrect or missing items, please contact us within 2 hours of receipt to address the concern.
Refunds
If you’ve received an incorrect order, are missing an item, or are dissatisfied with the quality of your order, you may be eligible for a refund. Refund eligibility is determined on a case-by-case basis by Crust & Co. Pizzeria and may require photographic evidence of the issue.
To request a refund, please contact us at +39 06 1234 5678 with the order number, details of the product you have an issue with, and any relevant photographs.
We will promptly review your request. Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call +39 06 1234 5678 and send your item to: Pizzeria Via Napoli, Rome, 00184, Italy.
Shipping
To return your product, you should mail your product to: Pizzeria Via Napoli, Rome, 00184, Italy. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-€refundable.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 1234 5678.
Modifications to This Policy
Crust & Co. Pizzeria reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
Legalities
The food sold on orchardlyhub.rest is designed to comply with the laws of Italy. You are responsible for ensuring that the product can be lawfully imported to the destination.